Performance appraisal: an effective communication tool in the total quality process for an Amer[i]can company in Hong Kong.

by Wong Yuen-yee Grace.Thesis (M.B.A.)--Chinese University of Hong Kong, 1994.Includes bibliographical references (leaves ).ABSTRACT --- p.i-iiTABLE OF CONTENTS --- p.iii-ivChapterChapter I. --- INTRODUCTION --- p.1Chapter II. --- METHODOLOGY --- p.4Official Documents --- p.4Interviews --- p.5Personal Observations --- p.7Chapter III. --- THE SETTING: HAVI GROUP (FAR EAST) LP --- p.8Perseco Asia-Pacific --- p.9Performance Designs --- p.10HAVI Food Services (Hong Kong) Ltd --- p.11BDP Asia-Pacific --- p.12HAVI Group Services --- p.13Current Staff of the Hong Kong Headquarter --- p.14Chapter IV. --- TOTAL QUALITY IN HAVI GROUP (FAR EAST) LP --- p.15History of TQP Development in the Far East Div --- p.16Awakening --- p.16Active --- p.18Definition of Total Quality --- p.2lTotal Quality as in the Employees' Eyes --- p.24Chapter V. --- PERFORMANCE MANAGEMENT IN HAVI GROUP (FAR EAST) LP --- p.28Performance Appraisal --- p.29Reward System --- p.34Training and Development --- p.38Chapter VI. --- REVIEWING THE PERFORMANCE APPRAISAL IN HAVI GROUP (FAR EAST) LP --- p.39Work of the Performance Review Task Force in 1993 --- p.40Continuing the Review in 1994 --- p.43Chapter VII. --- COMMENTS AND RECOMMENDATIONS --- p.46Performance Appraisal --- p.47For Managers --- p.48For General Staff --- p.50Common Aspects --- p.51Reward System --- p.53Training and Development --- p.57Chapter VIII. --- CONCLUSION --- p.59BIBLIOGRAPHY --- p.60-61APPENDICES --- p.6