A study on quality improvement practices in Hong Kong industry.

by Chan Chun Wai.Thesis (M.Phil.)--Chinese University of Hong Kong, 1996.Includes bibliographical references (leaves 128-137).ABSTRACT --- p.iiTABLE OF CONTENTS --- p.iiiLIST OF TABLES --- p.viLIST OF FIGURES --- p.ixPREFACE --- p.xChapterChapter I. --- INTRODUCTION --- p.1Chapter II. --- LITERATURE REVIEW --- p.6Definition of Terms --- p.6Definition of Quality --- p.6Definition of Total Quality Management --- p.7"Comparison of Quality Management Approaches of Deming, Juran and Crosby" --- p.9Deming's Approach to Quality Management --- p.9Juran's Approach to Quality Management --- p.10"Crosby,s Approach to Quality Management" --- p.11Evaluation of Quality Management Frameworks --- p.12International Quality Standards --- p.12The Deming Prize --- p.14The Malcolm Baldrige National Quality Award --- p.15Selection of Quality Management Framework --- p.17Past Research on the Malcolm Baldrige National Quality Award Criteria --- p.20Chapter III. --- THE CONCEPTUAL RESEARCH MODEL AND RESEARCH HYPOTHESIS --- p.23The Conceptual Research Model --- p.23Research Hypothesis --- p.25Chapter IV. --- RESEARCH METHODOLOGY --- p.34Research Design --- p.34Questionnaire Design --- p.34Identification and Selection of Measurement Items in the Questionnaire --- p.34Measurement Method --- p.37Pretest and Refinement of the Questionnaire --- p.38Data Collection --- p.39Respondent Characteristics --- p.41Adjustment of Industry Effect --- p.44Chapter V. --- STATISTICAL ANALYSIS --- p.48Analysis of Construct Reliability --- p.48Analysis of Validity --- p.49Content Validity --- p.50Construct Validity --- p.51Analysis of Structural Equation Model --- p.51Analysis of Overall Model Fitness --- p.53Analysis of Measurement Model --- p.54Analysis of Structural Model --- p.55Path Analysis --- p.56Hypothesis Testing --- p.58Chapter VI. --- REFORMULATION OF THE MODEL --- p.67Chapter VII. --- DISCUSSION --- p.72The Measurement Model --- p.72The Structural Model --- p.78Chapter VIII . --- CONCLUSION --- p.89TABLE 1-25 --- p.92FIGURE 1-6 --- p.122BIBLIOGRAPHY --- p.128APPENDIX --- p.13