Exportado OPUSMade available in DSpace on 2019-08-12T01:05:51Z (GMT). No. of bitstreams: 1 disserta__o_daniel_l_cio_couto_e_silva.pdf: 4666037 bytes, checksum: 80ba14eb6d9aeefc07e5e9a7bfaea271 (MD5) Previous issue date: 1Devido à característica pública e essencial dos serviços que prestam, companhias distribuidoras de energia elétrica vivenciam, no Brasil, desafios importantes inerentes ao seu negócio: se a busca pela eficiência operacional constitui um aspecto natural do mundo empresarial, a regulamentação governamental sobre o setor também o pressiona a atingir metas de qualidade, ao mesmo tempo em que controla todos os mecanismos para atualização de preços praticados, estabelecendo regras que limitam, inclusive, as margens de lucro ...
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