Interpersonal communication & conflict management: a training manual for law firms

Project (M.A., Communication Studies) -- California State University, Sacramento, 2014.Lawyers typically work long hours under extreme pressure and have great responsibility. Oftentimes the importance of interpersonal communication and conflict management skills gets overlooked, which is truly unfortunate as their significance is paramount. Allowing conflicts between employees to go unattended can cause a law firm???s productivity to decrease and eventually come to a stop. As a communication scholar who has witnessed the damage that is done when communication is treated secondary within an organization, I felt the need to create a training program that endorses conflict management while stressing its importance in relation to the success of a flourishing law firm. Through the use of assessment devices, group discussion, and handouts, it is anticipated that lawyers and staff members will improve their interpersonal communication skills and have the ability to engage in successful conflict management in an overall effort to ensure organizational goals are met and success is furthered.Communication Studie