The Ins and Outs of Screen Sharing: Google+ and Join.me

Screen sharing tools allow for sharing computer screens between participants; along with VoIP (Voice overInternet Protocol) and depending on the tool used; video via webcam. In the summer of 2012 an onlineversion of UC Irvine’s popular Research Consultation Service (RCS) was piloted utilizing Google+ Hangoutsand Join.me. Ten members of library staff were trained on how to navigate and use the tools, providedbackground documentation and given a chance to practice prior to being assigned online RCS sessions. Atthe end of the summer pilot, online RCS was fully implemented and the sign‐up form for students was redesigned to make their RCS options clearer to understand. The remaining members of the Reference,Collection Development, and Education & Outreach departments were trained on Google+ Hangouts andJoin.me