The effect of the COVID-19 epidemic on the work of school counselling service

V magistrskem delu nas zanima, kako je epidemija covida-19 vplivala na delo šolske svetovalne službe, kakšne so bile prilagoditve šolske svetovalne službe pri delu na daljavo in kako je delo na daljavo vplivalo na kakovost dela. V teoretičnem delu opišemo šolsko svetovalno službo, izobraževanje na daljavo in epidemijo covida-19 ter njen vpliv na izobraževanje v Sloveniji, na koncu pa se osredotočimo na delovanje šolske svetovalne službe med epidemijo. V empiričnem delu predstavimo kvalitativno raziskavo, v kateri je sodelovalo osem osnovnošolskih svetovalnih delavk iz podravske regije. Rezultati so pokazali, da so bile svetovalne delavke med delom na daljavo časovno veliko bolj zasedene, saj se jim je delovni čas razširil čez cel dan, prav tako so delo ocenile kot težje. Delo šolske svetovalne službe se je precej spremenilo, saj so bile nekatere naloge v ozadju ali pa so odpadle. Glavna naloga šolske svetovalne službe v tem obdobju je bila individualno delo z učenci, pri čemer je bilo pomanjkanje osebnega stika največja težava. Ugotovili smo, da so učenci potrebovali več pomoči, saj so svetovalne delavke z njimi opravile več ur, pogosto pa so ure tudi podaljšale. Učenci so najbolj potrebovali učno pomoč in pomoč pri uporabi informacijsko-komunikacijske tehnologije. Kakovost dela šolske svetovalne službe med delom na daljavo je bila slabša, vendar se je zaradi ogromno vloženega truda in žrtvovanja prostega časa svetovalnih delavk vseeno ohranila na zadovoljivi ravni. Sodelovanje je bilo dobro, največji padec kakovosti pa smo zaznali na področju svetovalnega dela z učenci. Posledice dolgotrajnega zaprtja šol se že kažejo, saj se je potreba po svetovanjih in učni pomoči še povečala.In the Master\u27s thesis, we are interested in how the COVID-19 epidemic has affected the work of school counselling service, what were the adjustments of school counselling service during distance learning like and how distance learning affected the quality of work. In the theoretical part, we describe the school counselling service, distance learning, the COVID-19 epidemic and its effect on education in Slovenia, and in the end, we focus on the work of the school counselling service during the epidemic. In the empirical part, we present the qualitative research in which eight social workers from the Podravje region have participated. The results showed that social workers were much busier during distance learning because their working time extended through the whole day, and additionally, they evaluated their work as harder. The work of a social worker has changed considerably, some of the work tasks were left behind or even cancelled. The main task of the school counselling service in this period was the individual work with students by which the biggest problem was the absence of personal contact. We have established that students needed more help because social workers carried out more hours with themoften they also had to prolong the hours. Students needed help with learning and for the use of information and communication technology. The quality of work of school counselling service during teleworking was worse, although it continued on a satisfactory level because of many efforts that were undertaken and the sacrifice of social workers’ free time. The cooperation was good, we perceived the biggest fall of the quality in the area of counselling work with students. The consequences of the long-term school closures are already visible, as the need for counselling and help with learning has increased