An explorative study on the doctors and patients perceptions about healthcaredigitalization – A comparative study between 4 countries with different levels of digitalization.

The digitalization process in healthcare services has gained momentum nowadays. This study aims to explore how digitalization in the healthcare sector is perceived by doctors and patients. In addition, our thesis objective is to make a comparison between 4 countries with different levels of digitalization. These countries are Egypt, Turkey, Italy, and Sweden. In our thesis, we conducted an exploratory study depending on both qualitative and quantitative data with the purpose of investigating doctors and patients’ perspectives. Based on the results of our study we can conclude that Sweden might be considered the most digitalized country out of the four studied countries while Egypt might be addressed as the least digitalized country. For Italy and Turkey, many steps were taken towards digitalization, however, the digitalization process still needs to be further developed. Patients from the four countries ensured the reliability and effectiveness of the digital tools in healthcare. Nevertheless, concerns and questions regarding privacy and data security have been highlighted in our research. Regarding Covid-19, doctors and patients from all the four countries agreed on the fact that the digital healthcare system markedly improved, and the importance of using digital tools has been highlighted during the pandemic