Add to ORKGBackground and Aim: Over the past decade, the number of private centers providing health care services in Iran has had a continuous growth and the highly competitive market in private hospitals industry has caused increasing pressure on them to provide services with a higher quality. The purpose of this study was to assess the quality of services being provided in private hospitals of Tehran as judged by patients. Materials and Methods: This cross-sectional study was conducted in 2010 in Tehran. The study sample comprised 983 patients, randomly selected from 8 private hospitals. The survey instrument was the standard SERVQUAL questionnaire. Wilcoxon, t-test, and Kruskal-Wallis tests were used for statistical analyses. Results: The total mea...
As competition intensified in the health care market, health care institutions has no choice but try...
Background: The hospitality design of a hospital is a complex process that depends on careful planni...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
Background and Aim: Over the past decade, the number of private centers providing health care servic...
Abstract Background Highly competitive market in the private hospital industry has caused increasing...
Background: The identification of strengths and weaknesses of services provided is the first step fo...
Background: understanding the patient expectations and perceptions of service quality is one of the ...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the su...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Abstract Background Measuring patients’ perception from health service quality as an important eleme...
Introduction: In the modern open and multiple choices world, provision of high quality services and ...
Background and Objectives : Due to unique characteristics of the health sector, measuring the effi...
Introduction: The main mission of hospitals in any health system is to deliver high quality healthca...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
The quality of service from a hospital is the number one factor that will either turn a customer/pat...
As competition intensified in the health care market, health care institutions has no choice but try...
Background: The hospitality design of a hospital is a complex process that depends on careful planni...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
Background and Aim: Over the past decade, the number of private centers providing health care servic...
Abstract Background Highly competitive market in the private hospital industry has caused increasing...
Background: The identification of strengths and weaknesses of services provided is the first step fo...
Background: understanding the patient expectations and perceptions of service quality is one of the ...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the su...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Abstract Background Measuring patients’ perception from health service quality as an important eleme...
Introduction: In the modern open and multiple choices world, provision of high quality services and ...
Background and Objectives : Due to unique characteristics of the health sector, measuring the effi...
Introduction: The main mission of hospitals in any health system is to deliver high quality healthca...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
The quality of service from a hospital is the number one factor that will either turn a customer/pat...
As competition intensified in the health care market, health care institutions has no choice but try...
Background: The hospitality design of a hospital is a complex process that depends on careful planni...
Background: Service quality is one of the main challenges in health systems. In quality management, ...