Factors influencing employee engagement: a study of Sana'a University

The human resource is one of the most important assets of any organization and the success of organization in terms of productivity and profitability rests on the values created by its assets, especially the workforce. In order for improved performance of the organization, to succeed in the long run, and to have competitive advantage, there is need to maintain good relationship with the human resources and to manage them effectively. Employee’s engagement therefore aims to provide more effective ways of involving the human resource of an organization in order for them to aligning with the goals and objectives of the organization. Employee’s engagement hence involves interaction and communication with the employees, in order to encourage them to give their best services to the organization while feeling involved and important. This research is empirical in nature as it focuses on examining the factors that influences employees’ engagement in the workplace. The study implemented a theoretical framework based on the determinants of employee’s engagement using three variables, which are: employee’s communication, rewards and recognition and employee’s development. Survey method was used in data collection and questionnaires were distributed to the non-academic staff members of Sana’a University, a public university and one of the biggest institutions in Yemen. Data analyzed was carried out using SPSS. The result from the study shows that the three factors namely employee’s communication, reward and recognition and employees development have a significant positive relationship with employee’s engagement, therefore, confirming all the hypotheses. The study therefore shows that good communication by management with the employees, staff development, establishment of rewards system and employees’ recognition are all factors that reflect employee’s engagement in the workplace. This will therefore assist public institutions to improve on their relationship with their employees, in order to improve organization performance