The Machine’s Role in Human’s Service Automation and Knowledge Sharing

The possibility of interacting with remote services in natural language opens up new opportunities for sharing knowledge and for automating services. Easy-to-use, text-based interfaces might provide more democratic access to legal information, government services, and everyday knowledge as well. However, the methodology of engineering robust natural language interfaces is very diverse and widely deployed solutions are still yet to come. The main contribution is a detailed problem analysis on the theoretical level, which reveals that a text-based interface is best understood as an artificial agent that represents the interests of the remote party who is separated in time and space from the client. A possible ethical issue about the development of such an agent is also discussed