Capturing construction client values

To improve the delivery of construction services, it is important to understand client values. The research aims to capture construction client values. To help achieve this, a systematic literature review was used. The research identifies a knowledge gap in current construction literature and provides a research direction to address the identified gap. As a theoretical contribution to the existing body of knowledge in the construction management domain, this paper focuses on a concept that can help in managing the relationships and the service transactions between clients and service providers. This theoretical work provides an essential basis for satisfying client value