Add to ORKGThe increasing number of banking companies are switching to work on the consumer market, resulting in higher competition between banks. This research was conducted to analyze and determine the effect of BNI Taplus service features on customer satisfaction and customer loyalty and the effect of BNI Taplus service features on customer loyalty mediated by customer satisfaction. The data were obtained by distributing surveys to several respondents. The sample consisted of 100 respondents. This research analysis test using path analysis with the SEM method. The results of this research analysis test found several things that service features did not have a significant effect on customer satisfaction and loyalty of BNI Taplus UGM Yogyakarta Branc...
Customer’s satisfaction is the most valuable thing in banking industry because cutomer’s satisfacti...
The purpose of this study is to analyze the factors that built customer satisfaction to increase Ban...
The increasing intensity of competition and number of competitors requires each bank to pay attentio...
The increasing number of banking companies are switching to work on the consumer market, resulting i...
Increased complexity of the customers needs affected by diverse economic social environment, lifest...
The purpose of this research is to test the influences service quality and perceived usefulness on c...
Abstract: The p...
Abstract This study was conducted to determine the effect of service quality and convenience on loya...
Bank BRI in 1946 first established as a government-owned bank first and then in 1992 legal entities ...
The study was conducted at Bank BNI (Persero) Tbk Regional Area Pekanbaru. The aim is to find out th...
The aim of this research is to know the relationship service marketing mix has influence to customer...
As a primary factor in satisfaction and loyalty, service quality and image has been given a lot of a...
In early development, the concept of customer loyalty is synonymous with customer satisfaction. In b...
Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Pelayanan, Terhadap Kepuasan Nasabah dan...
Purpose - This study aims to examine the effect of service quality,perceived value and customer sati...
Customer’s satisfaction is the most valuable thing in banking industry because cutomer’s satisfacti...
The purpose of this study is to analyze the factors that built customer satisfaction to increase Ban...
The increasing intensity of competition and number of competitors requires each bank to pay attentio...
The increasing number of banking companies are switching to work on the consumer market, resulting i...
Increased complexity of the customers needs affected by diverse economic social environment, lifest...
The purpose of this research is to test the influences service quality and perceived usefulness on c...
Abstract: The p...
Abstract This study was conducted to determine the effect of service quality and convenience on loya...
Bank BRI in 1946 first established as a government-owned bank first and then in 1992 legal entities ...
The study was conducted at Bank BNI (Persero) Tbk Regional Area Pekanbaru. The aim is to find out th...
The aim of this research is to know the relationship service marketing mix has influence to customer...
As a primary factor in satisfaction and loyalty, service quality and image has been given a lot of a...
In early development, the concept of customer loyalty is synonymous with customer satisfaction. In b...
Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Pelayanan, Terhadap Kepuasan Nasabah dan...
Purpose - This study aims to examine the effect of service quality,perceived value and customer sati...
Customer’s satisfaction is the most valuable thing in banking industry because cutomer’s satisfacti...
The purpose of this study is to analyze the factors that built customer satisfaction to increase Ban...
The increasing intensity of competition and number of competitors requires each bank to pay attentio...