Correlates of Individualism and Collectivism: Predicting Organizational Citizenship Behavior

The current study examined the relationship between individualism/collectivism and factors previously shown to influence Organizational Citizenship Behavior (OCB): in- vs. extra-role perceptions of citizenship behaviors and employee engagement with the job and the organization. We examined OCBI, behavior directed at individuals, and OCBO, which targets the organization per se. OCBO appealed predominantly to collectivists who were engaged with the organization and viewed service as part of the job. While OCBI, too, was largely the province of collectivists who viewed the activity as in-role, neither organization nor job engagement predicted OCBI. The data provide support for a conceptual model of OCB in which dispositional variables and employee-organization interactions influence amounts and types of citizenship activity