Usage of communication skills by midwives and its relation to clients’ satisfaction

Background & Aim: Because of importance of communication and its defects which has been observed in communication with clients, this study has been planned and done with the aim of investigation of usage of’ communication skills by midwives and its relation to client’s satisfaction. Methods & Materials: In a correlational study 50 midwives and 400 clients were investigated. Data collection method included observing midwife- client encounter using a checklist and interviewing clients to fill out satisfaction questionnaire. Descriptive and inferential statistics included chi- square test, fisher’s exact test and Pearson correlation (p