University student health websites: navigating information during COVID-19 and the start of a new semester

I conducted a content analysis of ten university student health websites, one of which was the University of North Carolina at Chapel Hill’s (UNC) Campus Health website (https://campushealth.unc.edu/). All schools selected for this paper, including UNC, were from the top ten states with the highest number of total COVID-19 cases as of 12:15pm on August 13, 2020 according to the Centers for Disease Control and Prevention (CDC)’s COVID Data Tracker (CDC, 2020). These schools are flagship state universities, and I looked at how they organized COVID-19 information on their student health websites (information architecture). Based on the content analysis, there were a few suggestions for changes to the UNC Campus Health website and other university student health websites pertaining to this information. Research questions focused on the following: (1) How do university student health websites organize their information about COVID- 19 (information architecture)? (2) Is there a pattern these sites seem to follow in this information architecture regarding COVID-19? (3) Is the information architecture effective in finding the information needed? (4) Are there changes that could be made to increase the user experience and information behaviors of those seeking information?Master of Science in Information Scienc