Pengukuran Pelayanan E-Government Terhadap Kepuasan Masyarakat Dengan Metode E-S Qual, Studi Empirik Di Soloraya

Public services or public services can be defined as all forms of services, both in the form of public goods and public services, which in principle are the responsibility and are carried out by government agencies at the center, regions, and within the State-Owned Enterprises or Regional-Owned Enterprises. The service improvements that are intensively carried out by various governments in various countries cannot be separated from their goal of realizing a smart city. This study was conducted to determine whether there is an effect of service quality dimensions on the E-S-QUAL model namely Efficiency, System Avalability, Fulfillment, and Privacy on community satisfaction. The test used in this study was carried out using the Paired Sample T-test. The results obtained in this study are the variables of Efficiency, Fulfillment, and System Availability do not show a significant effect. While the Privacy variable shows a significant influence on customer satisfactio