Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Kedai Kopi Di Surakarta

The behavior of customers who return to try goods or services is the basis of satisfaction which has an impact on consumer decisions so that it can increase the company's revenue and profits. Thus the issue of customer satisfaction and service quality is very important to research, now every day every company is trying to improve its service quality for customer retention and satisfaction