Add to ORKGCustomers and satisfaction of their needs have prevailed in banking services markets, with banking services becoming inextricably linked to the customer loyalty. Only a satisfied customer means a successful bank. Special role of banks and the specifics of their services do make the connection between customer satisfaction and loyalty a very fragile but important link. This paper investigates the basis for a long-term co-operation with customers and the essence of loyalty concept and customer satisfaction in banking sector
In the modern competitive environment banks create the value generally using the relational capital....
The competition between banks needs to question: What is the reason someone becomes a bank customer?...
Glavna svrha ovoga rada je ispitati i utvrditi utjecaj pojedinih faktora kvalitete na zadovoljstvo i...
The purpose of this thesis is to examine the correlations between customer satisfaction and customer...
In this study, I address the following questions that are becoming increasingly important to bank ma...
The aim of this article was to examine and quantify 1) the dependence of additional purchases of ban...
MBA University of KwaZulu-Natal, Durban 2013.South African banks have recognised that their landscap...
A large number of studies on customer satisfaction and customer loyalty have been conducted in marke...
During the time of traditional structure and traditional functioning of the banking sector, customer...
The purpose of this dissertation is to find out which parameters service companies are using in orde...
The purpose of this dissertation is to find out which parameters service companies are using in orde...
According to analyses of the most business consulting companies (KPMG, Capgemini, Deloitte, TowerGro...
Consumer behavior is the study of the way people, groups and organizations select, buy, use products...
Consumer behavior is the study of the way people, groups and organizations select, buy, use products...
Delivering superior service quality to customers in today’s business environment is very crucial and...
In the modern competitive environment banks create the value generally using the relational capital....
The competition between banks needs to question: What is the reason someone becomes a bank customer?...
Glavna svrha ovoga rada je ispitati i utvrditi utjecaj pojedinih faktora kvalitete na zadovoljstvo i...
The purpose of this thesis is to examine the correlations between customer satisfaction and customer...
In this study, I address the following questions that are becoming increasingly important to bank ma...
The aim of this article was to examine and quantify 1) the dependence of additional purchases of ban...
MBA University of KwaZulu-Natal, Durban 2013.South African banks have recognised that their landscap...
A large number of studies on customer satisfaction and customer loyalty have been conducted in marke...
During the time of traditional structure and traditional functioning of the banking sector, customer...
The purpose of this dissertation is to find out which parameters service companies are using in orde...
The purpose of this dissertation is to find out which parameters service companies are using in orde...
According to analyses of the most business consulting companies (KPMG, Capgemini, Deloitte, TowerGro...
Consumer behavior is the study of the way people, groups and organizations select, buy, use products...
Consumer behavior is the study of the way people, groups and organizations select, buy, use products...
Delivering superior service quality to customers in today’s business environment is very crucial and...
In the modern competitive environment banks create the value generally using the relational capital....
The competition between banks needs to question: What is the reason someone becomes a bank customer?...
Glavna svrha ovoga rada je ispitati i utvrditi utjecaj pojedinih faktora kvalitete na zadovoljstvo i...