THE ROLE OF INTERPERSONAL SKILLS IN MODERN SCHOOL MANAGEMENT

Školski menadžment mlada je disciplina upravljanja neprofitnim organizacijama koja predstavlja dio menadžmenta u obrazovanju. U postmodernom društvu upravljanje ljudskim potencijalima predstavlja jedan od ključnih problema školskog menadžmenta. Zanemarivanje zaposlenika, pseudomotiviranost, slaba kvaliteta usluge, upravljanje znanjem, nezadovoljstvo i sustav napredovanja, samo su neke od poteškoća karakteristične za neprofitne organizacije. Model upravljanja temeljen na potrebama škole (School-based management) predstavlja napredniju vrstu školskog menadžmenta koji ima veće ovlasti i odgovornosti te znatno premašuje klasično upravljanje. SBM ocrtava ekonomske beneficije, prioritete, vrijednosti i potrebe samog društva. Interpersonalne vještine menadžera postaju presudne u stvaranju povoljne radne klime, povećanju učinkovitosti i motiviranosti i stvaranju kvalitetnije usluge. Vještine razvijanja dobrih odnosa obuhvaćaju inspiriranje zaposlenika, davanje povratnih informacija, motiviranje i razvijanje pozitivnog ozračja. Takvim pristupom izgrađujemo tzv. tri kruga školskog menadžmenta, a formalna i osobna moć menadžera služi kao oblik inspiracije i motivacije unutar školske klime.School management is a young discipline of managing non-profit organization representing the part of management in education. In postmodern society the management of human resources is one of the key issues of school management. Some of the difficulties specific to the non-profit organizations are: ignoring employees, pseudo motivation, poor quality services, knowledge management, dissatisfaction and promotion system. School-based management is an advanced type of school management, which has greater powers and responsibilities and significantly exceeds the conventional management. SBM outlines the economic benefits, priorities, values and needs of the society itself. Interpersonal skills of managers are becoming crucial in creating a favorable work environment, increasing efficiency, motivation and quality service. Skills which are necessary to develop good relationships include inspiring employees, giving feedback, motivating and developing a positive atmosphere. With this approach we build the so-called three rounds of school management, a formal and personal power manager serves as a form of inspiration and motivation within the school climate