WAYFINDING IN THE PUBLIC AREA OF HUSEIN SASTRANEGARA INTERNATIONAL AIRPORT

Husein Sastranegara International Airport is one of the main access gate that connects Bandung nationally and internationally. Statistical data of PT. Angkasa Pura II (persero) showed a significant increase in passengers occurred on each year, resulting the terminal renovations to meet the needs of passengers and visitors. Terminal renovation which was completed in 2016 concerning expansion, improvements and the addition of supporting facilities, such as shops, retails, facilities for disability and other facilities in order to meet the standards of the international airport. Expansion and the addition of facilities make the terminal environment become more complex that can cause the wayfinding problems. Wayfinding process is a process of problem-solving that is affected by external and internal factors. To get comprehensive results, this research using mixed methods. Quantitative methods were used to analyze the external variables such as the environment and space, while qualitative methods were used to examine the internal variables that come from within one's self such as the decision to choose, and the ability to understand. The data was collected by conducting observations in the location and questionnaires. All data that has been collected is analyzed using the method to measuring the quality of wayfinding (visibility index). This research was conducted in the public area of Husein Sastranegara International Airport (HSIA) as the main focus and 73 local citizens (Indonesians) who ever came to public areas as respondents. The results of data analysis using visibility index method indicates that the visibility index for public area of Husein Sastranegara international airport only 0.361. According to the level of service It is equivalent to LOS C which is “average”. LOS C is deemed not good enough to meet the standards of the international airport that have busy traffics where LOS B (above average) or LOS A (well above average) more recommended. Keywords Airport; Level of service; Visibility index; Wayfinding