Sustainable product innovation and changing consumer behavior: Sustainability affordances as triggers of adoption and usage

From Wiley via Jisc Publications RouterHistory: received 2020-10-02, rev-recd 2021-03-15, accepted 2021-03-29, pub-electronic 2021-04-10, pub-print 2021-11Article version: VoRPublication status: PublishedAbstract: This conceptual paper argues that for sustainable product innovation to make a contribution to addressing sustainability issues, we need to understand not only why consumers adopt sustainable products but also what makes them use these in sustainable way. To explain how specific product features can change the ways in which consumers engage with sustainable products in the adoption and usage phase, we draw on affordance theory. Affordances refer to the potential for agentic action of users in relation to a technological object. We develop a conceptual framework that explains how sustainable product innovation can lead to the design of sustainability affordances that stimulate adoption and sustainable usage. The framework shows how three forms of agency—material, firm, and user agency—interact and together influence a product's sustainability affordances that drive adoption and a change in consumer behavior. The framework explains how trade‐offs between a product's environmental features and consumer expectations regarding desired functionalities and user experience can be overcome