IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT, PERFORMANCE MEASUREMENT SYSTEM, REWARD SYSTEM AND ORGANIZATIONAL COMMITMENT TO MANAGERIAL PERFORMANCE

This study aims to examine the effect of TQM (Total Quality Management), Performance Measurement System, Reward System and Organizational Commitment on managerial performance. The results showed that; the four research variables affect managerial performance. The research units are Principals, Deputy Principals, Teachers and Administrative Staff of SMP, SMU, public and private SMKs in the South Tangerang area. The sample criteria are principals, vice principals, teachers and administrative staff with a minimum of 3 years of service. The research sample was 120 people using the convenience sampling method. The study using a quantitative descriptive approach was carried out in 2020. The implication of research on organizations is to improve managerial performance so that the elements of Total Quality management need to be improved both in understanding and in their commitment to apply in a sustainable manner. The performance measurement system provides important information as input in improving the managerial performance measurement system so that it has implications for increasing the added value of the organization. A good reward system is one model of employee motivation. The provision of incentives in the form of intrinsic can encourage employee work motivation so as to encourage managerial performance of the organization concerned. Organizational commitment is a form of pride and a sense of belonging to employees towards the organization, so that organizational commitment is one indicator that is able to encourage managerial performance in an organization. Research needs to be continued by linking managerial performance with the role of the management control system and internal audit in the form of recommendations for improvement from internal audit