Role of Communication in Conflict Management

Svrha je ovog rada prikazati važnost komunikacije, kako verbalne, tako i neverbalne, općenito i u poslovnom svijetu. Kako bismo opstali, moramo komunicirati s drugim ljudima i razvijati svoje društvene vještine. Na početku se daje povijesni osvrt na komunikaciju, nakon čega slijedi definiranje komunikacije, njenog procesa i vrsta. Neslaganja i sukobi dio su ljudske prirode. Posebno dolaze do izražaja kod osoba koje imaju suprotstavljene interese i gledišta. Ponekad konflikti mogu biti pozitivni za zaposlenike i organizacije. Stoga, ovaj rad sadrži definiciju konflikata, njihovih uzroka, vrsta i faza. U zadnjem dijelu objašnjene su tehnike i koraci upravljanja konfliktima te asertivnost i njena uloga u komunikaciji.The purpose of this paper is to demonstrate the importance of communication, both verbal and nonverbal, in general and in the business world. In order to survive, we must communicate with others and develop our social skills. A brief historical overview of communication is given at the beginning, and later communication is defined along with its process and types. Disagreements and conflicts are part of human nature. They come to the fore when people have very different interests and viewpoints. Conflicts are also sometimes positive for employees and companies. Therefore, this paper will provide a definition of conflict and an explanation of its causes, types and stages. Finally, the last part describes techniques and steps to manage conflict as well as assertiveness and its role in communication