Car Service Management system development

Popravak motornih vozila uobičajena je stvar za gotovo svakog čovjeka budući da je u današnje vrijeme posjedovanje automobila gotovo neophodno za normalan život. Kao i u svemu, postoji velika konkurencija između konkurentskih servisa. S druge strane, autoservisima je nerijetko jedna od slabijih strana organizacija poslova i općenito komunikacija s klijentima. Upravo takvom tržištu namijenjen je sustav za upravljanje radom autoservisa; naglašavajući olakšan rad autoservisa u smislu bolje i lakše organizacije posla te olakšanu komunikaciju klijentima prema autoservisu. Cilj rada je predstaviti novost u organizaciji posla te komunikaciji s klijentima u poslovnoj domeni koja još uvijek nije uhvatila korak s najnovijim trendovima i tehnologijama. Upravo taj nedostatak upućenosti u trendove i tehnologije trebao bi ovaj sustav učiniti alatom za postizanje konkurentske prednosti. Uzmemo li u obzir kretanje novih generacija i njihovu privrženost tehnologijama i pametnim telefonima, procjena je da je ovakav oblik poslovanja budućnost i, prema tome, sustav za upravljanje radom autoservisa ima veliki potencijalni prostor na tržištu. Upravljanje radom autoservisa obavlja se pomoću dvije aplikacije – mobilne Android aplikacije koja je namijenjena klijentima te web aplikacije koja je namijenjena autoservisu. Klijenti se putem mobilne aplikacije mogu dogovoriti za novi termin pregleda vozila te pratiti povijest popravaka, a osoblje autoservisa putem web aplikacije odgovara na upite i eventualno potvrđuje dogovor za termin. Svaki odgovor autoservisa zabilježen je obavijesti koja dolazi na Android uređaj.Car repairing and servicing has always been an usual task for almost everyone, especially if we consider that it is basicaly impossible to live without the car nowadays. As it is in almost every branch, there is a serious competition between car services. On the other hand, it is very often the case for a car shops and services that they are not good at organizing their work and, especialy, managing their clients. That is exactly the market that Car Management System targets; stressing the importance of communication for clients, meaning that the communication must be easy and enjoyable for clients. Main goal of this paper is to present new business model for car services and, more importantly, to present modern way of making appointments in a car shop. Car shops tend to have a problem with not following new tehnology trends and Car Service Management tends to change that. Considering the problem of not following the new trends, Car Management System should be the tool to help with making significant competitive advantage. With all that being said, it is a reasonable assumption that work model which Car Service Management provides should be the model of future and opens up a huge market space for Car Service Management. With this system, car service work is being managed with two applications - Android mobile application which is client – oriented and web application which is car services – oriented. Car service clients use their mobile app to arrange a new meetings and, afterwards, to keep record of their previous repairs. Car service staff use web application to manage orders from their clients and also to keep track of the work that they have to do and the work that has already been done. Clients can suggest date and time of the meeting which car service staff either accept or suggest new terms. Every response that staff from car service sends is being followed with notification that is send on client's mobile device