Analysis of Technological Processes of a Postal Services Provider

Da bi davatelji poštanskih usluga zadovoljili sve veća očekivanja od strane korisnika, kvalitetna organizacija dostave jedan je od bitnijih čimbenika u dostavnom procesu i optimizaciji troškova. Korisnik usluga želi kvalitetnu, brzu i sigurnu uslugu i zbog toga je izuzetno bitna organizacija dostavne rute, kao i same dostave. Jedna od metoda kako uslugu učiniti kvalitetnijom u realizaciji tehnoloških procesa jest korištenje alata za praćenje kakvoće dostave i raznih softverskih alata za statistiku dostavne kvalitete. S obzirom na važnost tehnoloških procesa u diplomskom radu bit će analizirani tehnološki procesi, metode optimalne rute. U diplomskom radu bit će korišteni realni primjeri iz prakse.In order for postal service providers to meet the growing expectations of users, quality and delivery organization is one of the most important factors in the delivery process and cost optimization. Service users want quality, fast and secure service, therefore, organization of delivery routes, as well as delivery is extremely important. Usage of tools to track quality of delivery and different software tools for statistical analysis of delivery quality are some of the methods to accomplish service quality. Considering the importance of technological processes, this thesis focuses on analysis of technological processes, and optimal route methods. Examples used in the thesis are a real practice examples