People with disabilities in tourism: development of accessible tourism in Croatia and selected EU countries

Ovaj rad bavi se pristupačnim turizmom za osobe s invaliditetom. Radi boljeg uvida u problematiku, u prvom dijelu rada definirani su i opisani pojmovi: pristupačan turizam za osobe s invaliditetom, univerzalni dizajn, razmatrani su modeli invaliditeta u kontekstu pristupačnog turizma, politike i akcijski planovi za pristupačni turizam, obučavanje zaposlenika u turizmu, specijalizirane turističke agencije, navike turista s invaliditetom te mobilne aplikacije za osobe s invaliditetom u turizmu. U drugom dijelu rada napravljen je pregled turističke ponude za osobe s invaliditetom te je dan pregled razine pristupačnosti za osobe s invaliditetom u izabranim gradovima u Hrvatskoj, Španjolskoj, Švicarskoj i Francuskoj.This paper deals with accessible tourism for people with disabilities. For a better insight into the issue, the first part of the paper defines and describes the terms: accessible tourism for people with disabilities, universal design, models of disability in the context of accessible tourism, policies and action plans for accessible tourism, training of tourism employees, specialized tourism agencies, habits of tourists with disabilities and mobile applications for people with disabilities in tourism. In the second part of the paper, an overview of the tourist offer for people with disabilities is made, and an overview of the level of accessibility for people with disabilities in selected cities in Croatia, Spain, Switzerland and France is given