THE ROLE OF METHODS AND TOOLS IN THE PROCESS OF CONTINUOUS IMPROVEMENT OF QMS

Značaj kvalitete u današnjem vremenu je veći nego ikada, a s time i potražnja za kvalitetnim proizvodima. Potražnja za kvalitetnim proizvodima zahtjeva od poduzeća/organizacije da i oni unaprijede svoje poslovanje na što veći nivo, kako bi mogli zadovoljiti potrebe kupaca. S ciljem neprekidnog poboljšanja sustava upravljanja kvalitetom, menadžeri se susreću s brojnim metodama i alatima koji im pomažu pri realiziranju njihovog cilja. Primjenom metoda i alata, dolazi do poboljšanja organizacije unutar poduzeća, efikasnijeg rješavanja problema/grešaka, svi djelatnici se uključuju u poslovni proces te se poboljšava odnos prema zaposlenicima, ali i rezultat finalnog proizvoda ili usluge. Na taj način se podiže kvaliteta poslovanja i kvaliteta proizvoda/usluge što rezlutira zadovoljenjem potreba kupaca, koji je osnovni cilj svakog podzeća. U radu se obrađuju načela, metode i alati upravljanja kvalitetom te važnost njihove uloge u procesu neprekidnog poboljšavanja SUK-a.The importance of quality in the present time is greater than ever, and with it the demand for quality products. Demand for quality products requires from companies / organizations to improve their business at the highest possible level, so that they can meet customer needs. With the aim of continuously improving the quality management system, managers encounter many methods and tools that help them to achieve their goal. Applying methods and tools, leads to improvement of the organization within the company, more efficient problem/error solving, all employees are involved in the business process and and improves the relationship towards employees, but also the result of the final product or service. In this way, the quality of business and the quality of products / services are raised, which results in satisfying the needs of customers, which is the basic goal of every company. The article deals with the principles, methods and tools of quality management and the importance of their role in the process of continuous improvement of QMS