Menaging Quality Costs and Non-Quality Costs

Organizacije sve više prepoznaju stratešku važnost kvalitete i upravljanja kvalitetom. Stoga su mnoge organizacije donijele zaključak da učinkovito upravljanje kvalitetom može poboljšati njihove konkurentske sposobnosti i pružiti strateške prednosti na tržištu. Sve veća kompetencija na tržištu uzrokovana je novim tehnologijama i tehnološkim napretkom koji rezultira sve većom potrošnjom, potrebama i izbirljivošću od strane kupaca. Takvi uvjeti zahtijevaju iscrpnu analizu čimbenika konkurentnosti i u takvom okruženju kvaliteta postaje normizirana te predstavlja ključni čimbenik za opstanak na svjetskom tržištu čije je zahtjeve sve teže zadovoljiti. Mnoge organizacije koriste alate za praćenje troškova kvalitete, ali postoje i one koje nisu svjesne da se uzroci neuspjeha nalaze u troškovima kvalitete pa nije rijetkost da organizacija uopće ne definira troškove kvalitete, a to može dovesti do velikih troškova i gubitaka.Organizations are increasingly recognizing the strategic importance of quality and quality management. Therefore, many organizations have concluded that effective quality management can improve their competitiveness and provide strategic advantages in the market. The growing competence in the market is caused by new technologies and technological advances that result in increasing consumption, needs and selectivity by customers. Such conditions require analysis of competitiveness factors, in such an environment quality becomes standardized and is a key factor for survival in the world market whose requirements are increasingly difficult to satisfy. Many organizations use quality cost tracking tools, but there are those who are unaware that the causes of failure are found in quality costs, so it is not uncommon for an organization not to define quality costs at all, and this can lead to large costs and losses. Keywords: Quality, quality management, quality cost monitorin