Compassion fatigue, vicarious trauma and burnout among social workers in the field of child and family care at social work

V prvem delu diplomske naloge sem predstavila pojave sočutna izčrpanost, sekundarna travma in izgorelost. Opisala sem tudi pomembnost skrbi zase in organizacijske skrbi za zaposlene ter trenutne delovne razmere na centrih za socialno delo. V raziskavi sem se osredotočila na soočanje socialnih delavk, zaposlenih na centrih za socialno delo, s sočutno izčrpanostjo, sekundarno travmo in izgorelostjo. Zanimalo me je tudi, katere strategije in tehnike uporablja organizacija za zmanjševanje stresa in ugodno delovno klimo in kako socialne delavke poskrbijo zase. Poudarek sem namenila tudi trenutnim delovnim razmeram na Centru za socialno delo Ljubljana. Ugotovila sem, da socialne delavke s pojavi v večini niso seznanjene, čeprav navajajo simptome sočutne izčrpanosti, sekundarne travme in izgorelosti. Socialne delavke navajajo pomembnost skrbi zase in jo prakticirajo skozi različne tehnike. Kljub različnim strategijam za zmanjševanje stresa, ki jih nudi organizacija, so socialne delavke izpostavljale neprimerne pogoje za delo oz. delovne razmere, predvsem so kot problem navajale kadrovsko podhranjenost, preobremenjenost in pomanjkanje časa za delo. Z rezultati raziskave sem ugotovila, da bi bilo socialne delavke, zaposlene na centrih za socialno delo, potrebno izobraževati o pojavih, kot so sočutna izčrpanost, sekundarna travma in izgorelost, saj so glede na zahtevnost dela ti pojavi pogosti. Prav tako je raziskava pokazala, da bi bilo na Centru za socialno delo Ljubljana potrebno urediti delovne razmere in socialnim delavkam omogočiti več časa za opravljanje samega socialnega dela.In the first part of my thesis, I presented compassion fatigue, vicarious trauma and burnout. I also described the importance of self-care and organizational care in social work and current working conditions at social work centers. In research, I focused on social workers\u27 coping with compassion fatigue, vicarious trauma and burnout. I was also interested in what strategies and techniques organization uses to reduce stress and improve work climate and how social workers take care of themselves. I also focused on the current working conditions at the Center for social work in Ljubljana. I have found that most social workers are unfamiliar with phenomen compassion fatigue and vicarious trauma, although they talk about their symptoms. Social workers state importance of taking care of themselves and practice it through various techniques. Despite the various strategies for reducing stress, offered by organization, social workers pointed out unsuitable working conditions as lack of time. With the results of the research I found out it would be necessary to educate social workers about compassion fatigue, vicarious trauma and burnout, because these phenomens are common. The research also showed that the working conditions at the Center for Social Work in Ljubljana should be regulated and that social workers should be given more time to perform social work itself