Management of logistics functions of passenger transport in the city of Zagreb

Sve veća povezanost i međuovisnost pojedinih dijelova suvremenog svijeta potiče sve veću potrebu kretanja ljudi. Proces porasta gradskog stanovništva i preobražaj seoskih naselja u gradska, odnosno širenje gradskog načina života na druga gradska ili seoska područja producira sve kompleksnije prometne probleme. Zbog naglog porasta gradskog stanovništva i ubrzanog širenja urbanih područja, izučavanje problematike organizacije javnog gradskog prijevoza i međugradskog linijskog prijevoza putnika postaje ključno za pronalazak rješenja sa kojima će se u gradskim i prigradskim područjima u budućim razdobljima omogućiti kvalitetan prijevoz putnika, uzevši u obzir daljnji prognozirani rast prijevozne potražnje. U svrhu nesmetanog odvijanja prijevozne usluge u urbanim sredinama bitno je pravilno upravljati logističkim funkcijama prijevoza putnika. Pravilnom implementacijom temeljnih logističkih načela planiranja i organiziranja prijevoza putnika u sustavu javnog gradskog prijevoza putnika postigla bi se značajna poboljšanja u kvaliteti pružene prijevozne usluge u urbanim područjima. Slijedom navedenog, u ovome radu je provedena analiza karakteristika postojeće prijevozne potražnje te kvalitete i učinkovitosti javnog gradskog prijevoza putnika na području grada Zagreba, na temelju koje su utvrđeni nedostaci i propusti u funkcioniranju javnog gradskog prijevoza putnika. U sklopu provedenih istraživanja provedena je i anketa na temelju koje je dobiven detaljniji uvid u zadovoljstvo korisnika prijevozne usluge. Na temelju rezultata proizašlih iz provedenih istraživanja dati su prijedlozi za unaprjeđenje sustava upravljanja logističkim funkcijama javnog gradskog prijevoza putnika na području grada Zagreba.The growing interconnection and interdependence of different parts of the modern world stimulates the growing need for movement of people. The process of urban population growth and the transformation of rural settlements into urban areas, and the expansion of the urban way of life on existing rural areas, is generating increasingly complex traffic problems. Due to the rapid growth of urban population and the rapid expansion of urban areas, studying the organization of public urban transport and intercity passenger transport becomes key to finding solutions that will enable quality passenger transport in urban and suburban areas in the future, taking into account projected growth in transport demand. In order to ensure the smooth running of transport services in urban areas, it is important to properly manage logistics functions of passenger transport. Proper implementation of the basic logistical principles of planning and organizing the system of public urban passenger transport would result in significant improvements of quality in transport services provided in urban areas. Following the above, this paper analyzes the characteristics of the existing transport demand and the quality and efficiency of public urban passenger transport in the city of Zagreb, based on which deficiencies and omissions in the functioning of public urban passenger transport were identified. As part of the research, a survey was conducted on the basis of which a more detailed insight into the satisfaction of transport service users was obtained. Based on the results of the conducted research, proposals were made for the improvement of the management system of the logistics functions of public urban passenger transport in the city of Zagreb