Wheelchair passengers' handling and air transport procedures

Ovim završnim radom opisane su procedure prihvata, otpreme i prijevoza putnika koji koriste invalidska kolica. Putnici koji koriste invalidska kolica spadaju u posebnu kategoriju putnika, takozvane PRM putnike - putnike sa smanjenom pokretljivošću. Obveze prijevoznika i prava PRM putnika unutar Europske unije nalaze se u Uredbi (EZ) 1107/2006, a 14. zbornik saveznih propisa odjeljak 382 definira obveze prijevoznika u Sjedinjenim Američkim Državama. Postoje tri kategorije putnika koji koriste invalidska kolica ovisno o stupnju smanjene pokretljivosti. U radu je opisan i rad operativnih službi zračne luke koje sudjeluju u procesu prihvata i otpreme putnika koji koriste invalidska kolica. Kroz usporedbu opremljenosti infrastrukturom i opremom za prihvat i otpremu na najvećim zračnim lukama Republike Hrvatske dan je primjer procedura pri prihvatu i otpremi potpuno nepokretnog putnika.Final paper is describing handling and air transport procedures for wheelchair passengers. Wheelchair passengers belong to a special category of passengers called PRM passengers – passengers with reduced mobility. The obligations of air carrier and the rights of PRM passengers within European Union are set out in EZ regulation 1107/2006, and 14 Code of federal regulations Part 382 describes obligations of air carriers in United States of America. There are three categories of wheelchair passengers regardless of the degree of mobility impairment. Further, work of airport operational services involved in wheelchair passengers' handling process is described. Through the comparison of the infrastructure and equipment for wheelchair passengers' handling at the largest airports of the Republic of Croatia, an example of the procedure for a completely immobile passenger is given