Calming the Tempest: The Benefits of Using Prospero for Electronic Document Delivery in a Large Academic Library

To effectively supplement a library???s collection, Interlibrary Loan departments must strive to produce materials quickly. As libraries acquire more online databases, ILL departments experience a reciprocal increase in article requests submitted. Facing increased demands, how can ILL departments improve and maintain timely and efficient service? The Information Resource and Retrieval Center at the University of Illinois at Urbana-Champaign responded to this challenge by integrating Electronic Document Delivery to the benefit of library users. This article describes UIUC???s decision to use Prospero for EDD and the trials and triumphs of Prospero???s successful implementation.published or submitted for publicationis peer reviewe