Action research on improving the workplace health of Credit Management Division - Department A (Team Ciara)

This Insider Action Research (IAR) paper focuses on improving the workplace health of Credit Management Division (CMD) – Dept. A (Team Ciara) by identifying and addressing its workplace health issues. Developing a healthy workplace is important because it affects the health of the workers and worker health affects the enterprise while workplace health, worker health, and the community are interrelated (Burton, 2010). Due to our current work-from-home arrangement, the individual homes of CMD – Dept. A (Team Ciara)’s members are considered the workplace for this action research. The World Health Organization (WHO)’s definition of a healthy workplace is as follows: A healthy workplace is one in which workers and managers collaborate to use a continual improvement process to protect and promote the health, safety and well-being of workers and the sustainability of the workplace by considering the following, based on identified needs: health and safety concerns in the physical work environment; health, safety and well-being concerns in the psychosocial work environment including organization of work and workplace culture; personal health resources in the workplace; and ways of participating in the community to improve the health of workers, their families and other members of the community (Burton, 2010, p.2). Guided by WHO Healthy Workplace Framework and Model (Burton, 2010), the chosen interventions for both action research cycles improved the workplace health of CMD – Dept. A (Team Ciara) as my collaborators and I were able to implement the necessary changes in our workplace due to our increased awareness on how to address our identified workplace health issues