HR documentation process workflow improvement using kaizen to achieve quality & compliance: ARCADIS Philippines

We often hear the saying nothing is constant but change. This saying encompasses on everything including businesses. In the very competitive industry of consultancy, it is how a company differentiates its products and services and over-all production that gives it the clear-cut edge and advantage over his competitors. A company\u27s products and services should always be better than what their competitors are offering, their business operations superior than what their competitors are doing. To achieve this, the most effective way would be to continuously improve the quality of their products and services offered in the market and most importantly their business operations. The concept of Kaizen or continuous improvement have been around the corporate world for the longest time and has helped many large and well-known companies into a success story, the most famous would be the Toyota car-maker company. The goal of this action research is to improve the current process flow of HR Documentation Team. To achieve this goal, we the researchers, used the Deming Cycle or the PDCA Cycle in analyzing the issue into a more systematic way. The use of PDCA Cycle helped us identify the root cause of the issue and plan the intervention to be implemented. This Action Research resulted in a new process flow that facilitated system of check and balance, and follow-up system. This research also helped improved the teamwork and communication within the Human Resources Team through collaboration and active participation during the whole project