A collaborative action research on enhancing job competency of the accounting team

This action research addressed the issue of lack of adequate training of the accounting assistants about their job in the accounting department of Microtel by Wyndham® UP Technohub. The lack of adequate training was manifested by unreconciled accounting schedules and non-compliance with the company\u27s accounting policies and procedures which consequently resulted in low quality of financial information being produced by the accounting department. I used methods such as triangulation and ladder of inference, to collect and validate our data. The whole accounting team of Microtel by Wyndham® agreed to collaborate to addressed the issue of lack of adequate training and set our minds in achieving the objectives of having the accounting department equipped with the required knowledge on the job to be able to produce reliable financial reports which will consequently bring us to our goal of improving the quality of accounting reports that will serve as a reliable basis for the management to make wise economic decisions. We use the competency and the structure of team training as our guide. In addition, the ADKAR Change Model by Hiatt in implementing change was also used as our guide in executing our desired change. By the use of collaborative action research, the team agreed to several interventions to achieve our objectives. The interventions implemented are training the accountants through guided team self-correction and scenario based training with the use of tools such as the company\u27s accounting policies and procedures and the monitoring checklist in order for us to gauge our effectiveness in applying what we have learned through the trainings. This collaborative action research resulted in improved financial reports by the accounting department and enhanced competence of the accountants. As this research was collaboratively done, it also increases the teamwork and the synergy of the department. In our process of achieving our objectives, we have learned that adequate training and continuous learning and development of the accountants in the profession can result in increasing the quality of the financial information. Hence, the team also proposes continuous training and development for the whole department as necessary in order to sustain the change that has been implemented. Through this action research, the reliability of the financial reports from the accounting department was established together with the competency of the accounting team