Creating a standard operating procedure for inventory management

The existence of role ambiguity is quite inherent in an organization as interdependent team based work has become an inherent characteristic of the workplace. By having better clarity regarding individual roles, employees can impact their performance significantly. In Royal Duty Free, I realized that employees did not have clear function and there were no procedures as guidelines on their processes. Thus, employees were unable to effectively deliver what are expected from them. Consequently, the organization was affected and it resulted to forecast inaccuracy and therefore increase the stock out incidences in retail stores and incurred opportunity loss. To address the issue, I have conducted an action research on reducing the role ambiguity among employees with the objective of helping the employees to have a clear understanding of what are expected of them provide guidelines on the procedures on their processes and eventually will minimize the stock out incidences in retail stores. As a result, the objectives of this research were obtained. In the course of my action research, I have also realized how applicable theoretical models such as Team Situational Awareness (Edsley, 2003) and Kurt Lewins Model of change in helping to explain the different factors to consider in the preparation and implementation on addressing the issue on Role ambiguity