Organizational citizenship behavior and its relationship to job satisfaction and organizational commitment

The current study developed and tested a model that predicts organizational citizenship behavior (OCB) using job satisfaction and organizational commitment as predictors. The model also further depicts core self evaluations and job characteristics as predictors of job satisfaction. Descriptive correlational design was employed in the study wherein data came from 97 frontline customer service employees of a bank. Structural equations modeling using partial least square approach was used to test and analyze the model. Results indicated that organizational commitment is directly related to organizational citizenship behavior and it mediates the link between job satisfaction and OCB. Findings also reflected that job characteristics and core self evaluation positively relates to job satisfaction. Theoretical and practical implications of the model were discussed and recommendations for enhancing organizational citizenship behavior in service organization were outlined