A Fuzzy-Based Approach for Identifying Candidate Business Processes for Socialization

© 2019 World Scientific Publishing Company. Social business processes support enterprises tap into the opportunities of Web 2.0. To ensure an efficient support, this paper presents an approach for identifying an enterprise\u27s business processes that could be converted into social. Indeed, not all processes are eligible for this conversion. The approach is built upon the concept of enterprise architecture that sheds the light on the necessary contextual elements for guiding the socialization of business processes. Due to the fuzzy nature of socialization, two multi-criteria decision making techniques, fuzzy logic and fuzzy-decision tree, enhance this guidance. A set of experiments for evaluating the proposed approach are presented in the paper, as well