Utilizing ERP System in Higher Education: A Case of a HEI in the UAE

In the field of information technology, an Enterprise Resource Planning (ERP) is most simply defined as the system that integrates functional and cross-functional business process of an organization. The potential adoption of ERP is increasing potentially and in different sectors, and has evolved in economic sectors as well as in Higher education institutions (HEIs), but few studies about ERP were conducted in the United Arab Emirates\u27 (UAE) universities. This case study focuses on one university in UAE. The data is collected from interviews with directors and senior managers. The data collected is used to 1) provide baseline data on the use of ERP system for educational organizations; and 2) highlight administrators\u27 perceptions of the advantages and challenges an ERP system may present. The analysis of the empirical data allowed the researcher to investigate the following research questions: 1) How do administrators at the case institution narrate their perceptions of the potential limitations and strengths of ERP utilization? 2) Do these perceptions align with the operational advantages and difficulties that an ERP may present to universities? The study highlights the functionalities and use of ERP system in universities. Findings suggest that participants have a clear understanding of ERP system. However, the majority of them do not suggest implementing an ERP system in the university due to several reasons. Insights gained from this research may benefit other universities when deciding whether to implement ERP system or not. Future research should explore the differences between governmental and private universities\u27 utilization of ERP systems