Aplikasi TQM (total quality management) dalam mengubah budaya organisasi

Business and industry competition is increasingly keen that the market has changed the behavior of the buyer market into a sellers market, companies that can not meet the demands of the market / consumer will be shifted from the world of commerce. In order to deal with the situation, the company needs to do everything in its power and efforts to improve employee productivity and the quality of goods or services produced. To change the culture there is the concept of Total Quality Management Qualitas introduced by Edward Deming and apply it in Japan. The concept of TQM consists of eight principles: Focus on customers both internal and external customers, Possessing obsession high on quality, Using a scientific approach in decision making and problem solving, Commitment jamgka long, Requires teamwork (teamwork), Improving the process on an ongoing basis , Organizing pendidikandan training, providing a controlled freedom, Have a unity of purpose