Evaluasi Pelayanan Ground Handling di Bandar Udara Mutiara SIS Al-Jufri Palu

AbstrakLalu lintas angkutan udara di Bandar Udara Mutiara SIS Al-Jufri, Palu menunjukkan pertumbuhan yang meningkat selama periode 2015-2019. Pengelolaan Ground Support Equipment (GSE) dan Sumber Daya Manusia (SDM) diperlukan untuk memenuhi persyaratan pelayanan ground handling di sisi udara, khususnya apron, untuk mewujudkan keselamatan penerbangan, kinerja ketepatan waktu, kepuasan pelanggan, serta keandalan yang sesuai dengan regulasi. Penelitian ini bertujuan mengetahui kualitas layanan ground handling di Bandar Udasar Mutiara SIS Al-Jufri. Metode yang digunakan adalah metode kualitatif deskriptif dengan mengacu pada kriteria dalam Peraturan Menteri Perhubungan Nomor PM. 91 tahun 2016 tentang Pembatasan Usia Peralatan Penunjang Pelayanan Darat Pesawat Udara (Ground Support Equipment/ GSE) dan Kendaraan Operasional yang Beroperasi di Sisi Udara, serta Surat Keputusan Direktur Jenderal Perhubungan Udara Nomor SKEP/81/X/1998 tentang Pedoman Umum Pengelolaan Ground Support Equipment (GSE). Hasil penelitian menyimpulkan bahwa kegiatan ground handling telah menunjukkan komitmen dalam memenuhi pelayanannya. Walaupun demikian, masih terdapat deviasi berupa kendaraan dengan usia operasi lebih dari 10 tahun yang masih beroperasi di apron, antara lain Aircraft Towing Tractor (ATT), Air Starter Unit (ASU), dan Ground Power Unit (GPU). Oleh karena itu, direkomendasikan untuk melakukan penyesuaian peralatan dengan mengacu pada regulasi yang berlaku.Kata kunci: Bandar Udara Mutiara SIS Al-Jufri, ground handling.Ground Handling Services at Mutiara SIS Al-Jufri Airport Palu: Air transport traffic at Mutiara SIS Al-Jufri Airport, Palu-Indonesia, showed an increase in growth from 2015 until 2019. In an attempt to meet the ground handling service requirements on the air side, especially aprons, it is necessary to properly manage Ground Support Equipment (GSE) and Human Resources to achieve flight safety, punctuality performance, customer satisfaction, and regulatory compliance. This study aimed to determine the quality of ground handling services at Mutiara SIS Al-Jufri Airport. It employeda descriptive qualitative method by referring to the criteria issued in the Regulation of Minister of Transportation PMNo. 91 of 2016 concerning Age Limits for Supporting GSE and Operational Vehicles Operating on the Air Side andthe Decree of the Director-General of Civil Aviation No. SKEP/81/X/1998 on General Guidelines for Management of Ground Support Equipment. The results showed that the ground handling activities hadsuccessfully committedto fulfilling their functions, but a few deviations from the recommended age of vehicles in operation on the aprons were identified. Aircraft Towing Tractor (ATT), Air Starter Unit (ASU), and Ground Power Unit (GPU) had been operated for more than ten years. Therefore, this study recommends that equipment adjustments be made following applicable regulations.Keywords: Mutiara SIS Al-Jufri Airport, ground handling