JOB SATISFACTION AMONGST EMERGENCY CARE NURSES

Abstract Background: Registered nurses in the emergency department (ED) are subjected to negative patient interactions and sometimes active violence, which may lead to decreased job satisfaction and increased nursing turnover. Purpose: To synthesize and summarize published evidence on the relationship between workplace violence, job satisfaction and turnover among registered nurses working in the ED. Methods: We used the PRISMA checklist to guide our search of electronic databases for studies published between 2011 and 2021. Keywords included workplace violence, negative patient interactions, turnover and job satisfaction. We reviewed each selected study for evidence and quality levels independently and reached consensus on the appropriateness for inclusion of each study in this review. Results: Increased frequency and severity of patient-driven workplace violence negatively impacts job satisfaction and is a main driver of turnover. Conversely, compassion for patients as well as collaboration and camaraderie amongst staff in the ED appear to be positive mediators of job satisfaction. Conclusion: It is important for organizations operating EDs to address negative interactions and maximize positive interactions to facilitate optimal job satisfaction and performance among registered nurses in the ED