Design of minimum services standard of public transport terminal infrastructure in Indonesia

Determination of minimum service standards (MSS)has been carried out by the government of Indonesia as a commitment to serve people in all development sectors. One of that commitment to determine a MSS in transport infrastructure sectors, especially public transport terminal. Public transport terminal for passengers to date still not have a MSS. Law, Code, Government Regulation, Minister of Transportation decision, and other policies had not made more detailed and complete to provide guidance on terminal minimum service. This study suggests a contextual and conceptual discussion about design of a MSS which refers to previous studies and MSS in other sectors that had been made in Indonesia. Significance of a MSS for terminal was needed, because many passenger terminals in Indonesia had a low performance, ineffective and inefficient. The Result of this study is services indicators and service improvement prioritization of public transport terminal with customer involvement