Exploring the Effect of Continuous Professional Development (CPD) Programs on Employee Performance at Company A in Empangeni, KwaZulu-Natal

Emergency Management Services (EMS) personnel, particularly paramedics, should have crucial clinical decision-making abilities, by developing field or differential diagnoses and impressions. This enables them to make critical decisions pertaining to patient management plans and care. Paramedics among other healthcare professionals are concerned with declining employee performance. There is therefore a need for performance improvement that is dependent on how employees realize continuous professional development (CPD) activities. This study focused on revealing the effect of CPD programs on employee performance at Company A in KwaZulu-Natal. A sample of 10 participants was drawn from the population of Emergency Care Providers working at Company A. A qualitative research methodology was adopted with the employment of purposive non-probability sampling and semi-structured interviews. The study concluded that CPD programs have a very positive effect on the performance of employees, as they considered it a crucial aspect in developing their knowledge, skills and attitudes. The research study further revealed the significance of CPD on paramedic employees by highlighting how they assist the employees in being updated and treating patients according to new evidence-based practices. The study also identified factors that impact employee performance, like teamwork and good leadership. Additionally, it identified strategies which should be implemented by Company A to enhance employee performance: these included employing qualified facilitators, conducting formal CPD programs, and incorporating assessments. The study concluded by providing recommendations to enhance the CPD program, such as establishing ethical guidelines, monitoring and evaluation, crafting coordinated plans, use of technology and investing in quality facilitators