The Digital ‘War for Talents’ – a Conceptual Framework of Technology-Driven Factors in Digital Personnel Selection Systems

Driven by digitalization and accelerated by the COVID-19 pandemic, the ‘war for talents’ is increasingly shifting towards the digital world, transforming traditional personnel selection systems into information systems. While these digital personnel selection systems (DPSSs) make use of video interviews or gamified assessments to realize benefits in terms of cost-efficiency and sustainability, the use of digital technologies has a significant impact on user behaviors and selection outcomes. Against this backdrop, we present a common, interdisciplinary conceptualization of DPSSs in terms of a framework for technology-driven factors, which we inferred from a systematic literature review. Our interview-based evaluation showed that such an overview is urgently needed in research and practice. Our findings represent a theory for analyzing and add to the descriptive knowledge by providing an information systems lens on personnel selection. With this understanding of technology-driven factors, we provide a profound basis for developing user-centric DPSSs