Fallstudie över en användardriven kravhanteringsprocess inom den offentliga sektorn

The failures of IT projects are common. It has been proven that a poorly executed requirements engineering process often is one of the reasons. The literature also shows that methods and approaches advocated in theory about the requirements management process are not often followed in reality. This study aims to investigate and analyze a requirements engineering process in an IT project in the public sector that is performed by users without previous experience of requirements engineering. To answer the purpose, we have conducted a qualitative case study at Stockholm University Library. What is being investigated is a user-driven requirements engineering process within an IT project, whose goal is to develop a new search interface for the library's website. The study's theoretical frame of reference is made up of the requirements engineering process, system development methods, user participation, Soft Systems Methodology and the public sector. As data collection, four interviews were conducted with project members from the surveyed project. To analyze the collected data, all interviews were transcribed and a thematic analysis was performed. The thematic analysis resulted in the themes: working methods, the requirements engineering process (with subheadings), and user participation. The study's conclusion tries to answer how a user-driven requirements engineering process takes place, what challenges arise and what lessons can be learned