The Requirements of Community: An Online Survey of the Social Work Access Network (Swan)

This study details the typical user profile of visitors to the Social Work Access Network (SWAN) website. The online survey methodology is discussed along with data that benchmarks expected response rates for this method. User preferences for additional content and interactive opportunities as well as user satisfaction with the current site are described. It is concluded that the social work professionals must seek new ways to define, organize and implement a portal on the World Wide Web by building partnerships among sites offering social work content. In support of this, SWAN must evolve to provide a platform for discussion among the social work community through online gatherings using chat and bulletin board technologies. © 2000 by The Haworth Press, Inc. All rights reserved