Creation of the F.E.C. -labour market training program for the case company

The aim of this thesis is to create The Further Educated with Companies (F.E.C.) labour market training program for Russian-speaking job seekers. This study provides an overview of the service concept, including program participant profiles and further recommendations for cooperation organization and service provider, vocational college Environmental School of Finland SYKLI, which is an experienced training and development service provider in Finland and internationally. The labour training program theme is predetermined, and the service provider partner is already chosen by ELY Centre. The thesis is positioned at the intersection of F.E.C.- labour training program traits and service design combining theories from both domains. The theoretical part of this thesis introduces the theory of service design, the definition of service, mapping method and personas. Empirical data was collected through co-creative online workshops, using the know-how of a group of invited professionals to create empathy maps for program participants personas. Based on the main findings of this study service blueprint was created to bring different aspects before, during and after the training program