Technical Training Guidelines : Strategy, Organization and Immaterial Supply Chains in Technical Training.

This thesis focuses on technical training guidelines which aim to improve the training offering in international fire suppression business. The objective of the thesis is based on a business challenge. In the business of fire suppres-sion, the engineers and technicians working on the firefighting equipment must be trained to the level in which they can work to fulfil the requirements laid by customers, authorities, and the company they work for. In fire suppression business there is no room for mistakes as the consequences may be dire. The thesis follows the design research method which provides practical solutions to business challenges by using both quantitative and qualitative research methods. The method has four main steps: current state analysis, literature review, proposal building, and validation. In these steps, data is collected in steps 1, 3, and 4. The data is used to find the challenges within the current processes and to provide information on which the solution may be based on. The study of this thesis revealed that in the case company, strategic plans for technical training were never created or at least the strategy was not implemented in the field. The study revealed that processes were developed, and some processes were used but not al-ways to full extent. Based on these findings a proposal to establish a department strategy with strategic goals and reorganize the training function was created. Training model was created based on the findings and a proposal for an immaterial supply chain, which would expand over the enterprise and customers