Electronic document delivery system (EDDS) / Ng Eng Seong

The Electronic Document Delivery System (EDDS) is a web-based system that promises a quick and efficient way to access information for University of Malaya. The entire request can be made electronically. and the materials shall be sent to the requester electronically. The service is also available 24 hours per day throughout the year because it is available online. The EDDS will cater the request for an article of a journal or a chapter of a book, which is not found in the University of Malaya Library collections. The objectives of the EDDS are to create an automated document delivery system for the University of Malaya Library, a user interface to help user navigate through the requesting stage in order to get their documents, an electronic form to replace the current hardcopy form, a interface for two types of request which are an article of a journal and a chapter of a book, and to developed a database to store user's information captured through electronic forms. The Waterfall Methodology with Prototyping is used to develop the EDDS. EDDS is an active web page solution that needs special development tools and languages such as ASP, HTML, Internet Information Server (IIS), Visual InterDev, VB Script, Java Script and Front Page 2000. The EDDS is implemented by developing the EDDS module by module and finally combined all the modules to create the whole EDDS system. After the EDDS system completes, the system testing is tested using internal testing, unit testing and application testing. Few end users evaluated the EDDS, and the EDDS strengths and constraints are identified and. some of the constraints are suggested as future enhancements. Throughout the EDDS development process, a lot of experience and knowledge was gained in web based system development. The EDDS has meet all its objectives and· requirements stated in the design documentation. It is hope that it will ease the effort to obtain information and at the same time promote more research work to be done in University of Malaya. It is also hoped that EDDS will contribute the Library of University of Malaya to provide more efficient services and help the librarian to plan for future services in document delivery services. The significances of the EDDS are to be seen, when it is implemented in the real working environment